Refund policy
Return & Refund Policy
At The Inner Hues Co., each body butter is made to order with care and intention. Because our products are freshly prepared personal-care items, we are unable to accept returns or exchanges due to preference, scent selection, or change of mind.
All Sales Are Final
For health, hygiene, and product-integrity reasons, all skincare and body-care purchases are final sale once fulfilled. Please review product descriptions, ingredients, scent profiles, sizes, and order details carefully before completing your purchase.
If you're exploring our scents for the first time, we recommend starting with our sample sizes before purchasing a full-size product.
Damaged, Defective, or Incorrect Orders
We want your Inner Hues order to arrive as intended. If your order arrives damaged, defective, leaking, or contains an incorrect item, please contact us at theinnerhuesco@gmail.com within 3 days of delivery.
Please include your order number, a description of the issue, clear photos of the affected product and packaging, and photos of the shipping box if damage occurred during transit.
Once reviewed, eligible claims may be resolved through a replacement, store credit, or refund, depending on the circumstances. Please retain the product and original packaging until your claim has been resolved.
Made-to-Order Products
Our products are made to order, which means production begins specifically for your purchase. Once an order has entered production, it cannot be canceled, modified, returned, or exchanged.
Scent & Personal Preference
Fragrance is personal. A scent not meeting your individual preference does not indicate that a product is defective and is not eligible for a return or refund.
Because our products are made in batches, slight variations in color, texture, or appearance may occur. These variations are normal and do not necessarily affect product quality.
Heat & Temperature
Whipped body butter may soften or melt when exposed to warm temperatures during transit. Melting does not necessarily mean the product is damaged.
If your butter arrives softened, place it upright in a cool, dry location and allow it to return to a firmer consistency before use. The texture and volume may appear different after melting and resolidifying.
Shipping & Delivery Issues
Customers are responsible for providing a complete and accurate shipping address at checkout. The Inner Hues Co. cannot guarantee replacement or reimbursement for orders delivered to an address incorrectly entered by the customer.
If tracking indicates that your package was delivered but you cannot locate it, please check the delivery area and contact the shipping carrier. You may also contact us at theinnerhuesco@gmail.com if order information is needed to assist with a carrier claim.
Approved Refunds
If a refund is approved, it will be issued to the original payment method. Your bank or payment provider determines how long it takes for the funds to appear after the refund has been processed.
Original shipping charges are generally non-refundable unless the refund results from an error by The Inner Hues Co.
Payment Disputes & Chargebacks
If you experience an issue with your order, please contact theinnerhuesco@gmail.com before initiating a payment dispute or chargeback so we have an opportunity to investigate and resolve the concern.
Initiating a chargeback does not automatically establish eligibility for a refund. The Inner Hues Co. reserves the right to provide relevant records—including order details, checkout information, fulfillment records, tracking and delivery confirmation, customer communications, and applicable store policies—to the payment processor or financial institution when responding to a dispute.
Contact Us
For questions regarding returns, refunds, damaged products, or your order:
The Inner Hues Co.
Email: theinnerhuesco@gmail.com
Every Hue. His Glory.